Effective Date: 27-07-2025
Last Updated: 27-07-2025
This Privacy Policy is published in accordance with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000.
PaisaEasy (“we”, “our”, or “us”) is committed to protecting the privacy and security of its users (“you”, “your”). This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information when you access or use our platform to compare and apply for financial products from various loan aggregators and fintech partners.
1. Who We Are
PaisaEasy is an online loan aggregator platform that enables users to explore and apply for loans by partnering with direct loan aggregators and multiple fintech lenders across India. We facilitate loan access but do not directly offer credit ourselves.
2. Information We Collect
We collect the following types of information when you use the PaisaEasy platform:
a. Personal Information
- Full Name
- Email Address
- Phone Number
- Date of Birth
- Current Address
- Employment Details
b. Sensitive Personal Data or Information (SPDI)
- Aadhaar Number / PAN (for KYC compliance)
- Bank Account Details
- Salary Slips / Income Proof
- Credit Report / Credit Score
- Loan Application and Repayment History
c. Technical and Device Information
- IP Address
- Device ID and Type
- Browser Information
- Location Data (with consent)
- Usage statistics and interactions with our platform
3. Purpose of Collecting Your Data
We collect and process your data for the following purposes:
- To verify your identity and perform KYC checks
- To assess your creditworthiness and eligibility for loan products
- To share your application data with our verified aggregator and lender partners
- To enable faster loan disbursal and application status tracking
- To comply with applicable legal and regulatory obligations
- To improve our platform functionality, user interface, and services
- To prevent fraud and ensure platform security
- To send transactional alerts, loan status updates, and promotional communications
4. Legal Basis for Processing (As per Indian Law)
We process your personal data based on the following lawful grounds:
Your “explicit consent” (provided at the time of application)
Performance of a contract between you and PaisaEasy
Compliance with legal obligations such as KYC, anti-money laundering (AML), and RBI/SEBI directives
Our legitimate interest in operating and improving our platform
5. Sharing and Disclosure of Your Information
We may share your personal and financial data with:
Registered NBFCs, Banks, and Lending Partners for loan assessment and disbursal
Loan Aggregators to broaden your access to credit options
Credit Bureaus (e.g., CIBIL, CRIF, Experian) to obtain or report your credit information
Service Providers who perform tasks such as hosting, email/SMS services, analytics, and customer support
Government and Regulatory Authorities, if mandated under applicable laws
Professional Advisers, auditors, or legal counsel, under confidentiality agreements
We ensure all third parties are bound by strict data protection and confidentiality obligations.
6. Data Retention
We retain your data for as long as:
- It is required to fulfill the purpose for which it was collected
- You maintain an active relationship with PaisaEasy
- Required by Indian tax, regulatory, legal, and operational obligations
After the retention period ends, your personal data will be securely deleted or anonymized.
7. Data Security Practices
We take data security seriously and have implemented appropriate safeguards, including:
- SSL encryption and secure server infrastructure
- Role-based access control and two-factor authentication (2FA)
- Routine vulnerability scans and penetration testing
- Staff training on data protection practices
While we implement the best industry standards, no system is entirely foolproof. In the event of a data breach, we will notify affected users and authorities in line with legal requirements.
8. Your Rights Under Indian Law
As a user of PaisaEasy, you have the right to:
- Access your personal information
- Correct inaccuracies in your data
- Withdraw consent for data usage
- Request deletion of your personal data (where applicable)
- Opt-out of promotional communications at any time
To exercise any of these rights, write to us at : wecare@paisaeasy.com
9. Cookies and Tracking
PaisaEasy uses cookies and similar technologies to enhance your experience. These help us:
- Understand user behavior and traffic
- Personalize content and loan offers
- Improve site performance
You can manage your cookie preferences through your browser settings.
10. Children’s Privacy
PaisaEasy is intended only for users aged 18 years and above. We do not knowingly collect data from individuals under 18. If you believe we have inadvertently collected such data, contact us to request deletion.
11. Grievance Redressal
In accordance with Rule 5(9) of the SPDI Rules, you may contact our Grievance Officer for any data protection-related concerns:
Grievance Officer
Mr. Mani shankar
Operations Head
Email: Wecare@paisaeasy.com
Phone: +91 9080363140
Address: Chennai
We aim to respond to grievances within 30 days.
12. Updates to This Privacy Policy
We may modify this Privacy Policy at any time. Material changes will be notified on our website or via email. Continued use of PaisaEasy constitutes your acceptance of the revised policy.
13. Contact Us
For any questions or requests related to this Privacy Policy:
PaisaEasy
Email: wecare@paisaeasy.com
Phone: +91 9080363140
Address: Chennai
14. Credits
We gratefully acknowledge the use of media assets from third-party sources:
Illustrations and icons from Freepik
Images used across the platform from Pexels
These are used by their respective licensing agreements.